As professional change facilitators, we take on many roles when performing our duties: SME, educator, counselor, philosopher, etc. In my opinion, one that is among the most important in our profession, but not used nearly as much as it should be, is the role of provocateur. Unlike an “agitator” who intentionally stirs up trouble or […]
Are you finding yourself having less impact as a change practitioner than you believe you should? Do you want to be engaged at a more strategic level with your change initiatives than you currently are? Are you tired of chasing the latest change management concepts and techniques when you know that what you already have […]
High-impact practitioners don’t shy away from helping clients recognize, acknowledge, and take action on the various “sticky issues” that inevitably arise when the status quo is disrupted. Change-related sticky issues center around certain topics, information, decisions, events, circumstances, etc. that have a bearing on the outcome of important initiatives, but that clients are reluctant to […]
Should we expect our clients will always follow our advice? Absolutely not. Should we do everything possible to accommodate the client’s request when he or she asks us to modify our recommendations so they are more consistent with what is preferred? Without question. Therefore, by no means is it a problem for a client to […]
I am concerned by how quickly some practitioners who, although very skilled in their implementation approach and confident in its potential for success, cave the first time a client pushes back. Many practitioners won’t confront clients with the truth that the shortcuts they want are not in their best interests—what looks like a quicker, less-complicated […]