Refund / Cancellation Policy

1. Scope

This Refund and Cancellation Policy applies only to the Conner Academy Edge (Edge) Monthly and Annual subscription service offered by Conner Academy. It does not apply to the Advanced Trusted Advisor (ATA) program or any other Conner Academy course, cohort, or professional development offering. Refund and cancellation terms for those programs are governed by separate documentation provided to participants through Conner Academy’s enrollment process.

The Service is available only to people who live outside the European Union, Iceland, Liechtenstein, Norway, the United Kingdom and Switzerland, as set out in the Terms of Service.

2. Free Trial

New subscribers may be offered a 14-day free trial of Edge. No payment method is required to start the trial, and nothing is charged during it. If you cancel at any time during the trial, your access continues until the trial ends and you are not charged. To continue after the trial, you must subscribe through the Conner Academy subscription page; your paid Monthly or Annual subscription then begins on the day you subscribe and you are charged that day. If you do not subscribe, your access is paused and you are not charged.

3. Cancellation

If you cancel a Monthly subscription after you subscribe, it will not renew and you keep access through the end of the month you have paid for. If you cancel an Annual subscription after you subscribe, it will not renew and you keep access through the end of the current month of your subscription. You will not be charged again after cancellation.

4. Refunds

Monthly fees are non-refundable. Once your payment method has been charged for a monthly billing period, no refund is issued for that period, in whole or in part, however much of the Service you used. If you cancel an Annual subscription after you subscribe, we refund one-twelfth of the annual fee you paid for each full month remaining in your subscription year, within 10 business days. No refund is given for a partly used month.

5. Failed Payments

If a scheduled payment fails, we will attempt to retry the charge. If retries continue to fail, your subscription may be suspended or cancelled and your access to the Service may be paused or ended. To continue, you will need to provide a valid payment method. We do not owe refunds for periods during which access was suspended due to a failed payment on your account.

6. Exceptional Circumstances

While our standard policy is that no refunds are issued, we reserve the right to issue a refund in exceptional circumstances at our sole discretion. Any such refund is granted as a one-time accommodation and does not establish a right to refunds in any other circumstance.

7. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Policy.

8. Contact

Questions about this Policy can be directed to Conner Academy at nanci.crawford@conneracademy.com or through the contact information provided on our website.