Refund / Cancellation Policy

1. Scope

This Refund and Cancellation Policy applies only to the HITA Platform monthly subscription service offered by Conner Academy. It does not apply to the Advanced Trusted Advisor (ATA) program or any other Conner Academy course, cohort, or professional development offering. Refund and cancellation terms for those programs are governed by separate documentation provided to participants through Conner Academy’s enrollment process.

2. Free Trial

New subscribers may be offered a 14-day free trial of HITA Platform. During the trial, your payment method is authorized but not charged. If you cancel at any time during the trial period, your access to the Service ends immediately and your payment method will not be charged.

If you do not cancel before the trial ends, your subscription will automatically convert to a paid monthly subscription and your payment method will be charged for the first month.

3. Cancellation

You may cancel your subscription at any time through your account settings. No phone call or email is required.

When you cancel after the trial has converted to a paid subscription, your subscription will not renew. You will retain access to the Service through the end of the current billing period for which you have already been charged, and your access will end at the conclusion of that period. You will not be charged again after cancellation.

4. No Refunds

All subscription fees are non-refundable. Once your payment method has been charged for a monthly billing period, no refund will be issued for that period, in whole or in part, regardless of the amount of the Service used.

Because you retain access to the Service through the end of any period you have paid for, cancellation does not entitle you to a refund of amounts already paid. Cancellation simply prevents future charges.

5. Failed Payments

If a scheduled payment fails, we will attempt to retry the charge. If retries continue to fail, your subscription may be suspended and your access to the Service may be paused until a valid payment method is provided. We do not owe refunds for periods during which access was suspended due to a failed payment on your account.

6. Exceptional Circumstances

While our standard policy is that no refunds are issued, we reserve the right to issue a refund in exceptional circumstances at our sole discretion. Any such refund is granted as a one-time accommodation and does not establish a right to refunds in any other circumstance.

7. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Policy.

8. Contact

Questions about this Policy can be directed to Conner Academy through the contact information provided on our website.