Terms of Service

1. Scope of These Terms

These Terms of Service (“Terms”) govern your access to and use of the Conner Academy Edge (Edge) Monthly and Annual subscription service (the “Service”) offered by Conner Academy (“we,” “us,” or “our”) through this website.  As used in these Terms, ‘Conner Academy’ refers to CTM Holdings LLC, a Georgia limited liability company.

These Terms apply only to the Edge Monthly and Annual subscriptions. They do not apply to the Advanced Trusted Advisor (ATA) program or any other Conner Academy course, cohort, or professional development offering. Enrollment in the ATA program and any related courses is governed by separate onboarding documentation and agreements provided to participants through Conner Academy’s enrollment process.

By creating an account or starting a free trial of Edge, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. The Service

Edge is a subscription-based digital platform providing tools and resources for change practitioners, including an AI-assisted coaching feature, structured engagement workflows, and related functionality. The specific features available may change over time as we improve the Service.

Edge is also offered under the name Conner Academy Edge.” Then the privacy paragraph (the Edge document’s text, with one added sentence about this website): “Privacy. Our Conner Academy Edge Privacy Notice explains what personal information we collect through the Platform, how we use and share it, and your rights. It is available at https://conneracademyedge.com/privacy. Information you give us on the Conner Academy website, including on the subscription page, is covered by the Conner Academy Privacy Policy at https://conneracademy.com/privacy-policy/. Please read both before you subscribe.

3. Eligibility and Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized access.

The Service is available only to people who live outside the European Union, Iceland, Liechtenstein, Norway, the United Kingdom and Switzerland. By subscribing, you confirm that you live outside these places. If you move to one of them, you must cancel your subscription.

4. Subscription, Trial, and Billing

Edge is offered as a Monthly or Annual subscription at the prices displayed when you subscribe. New subscribers may be offered a 14-day free trial. No payment method is required to start the trial, and nothing is charged during it.

To continue after the trial, you must subscribe through the Conner Academy subscription page and add a payment method on Stripe’s secure payment page. When you subscribe, you authorize us to charge your payment method for all applicable fees, starting on the day you subscribe. Your paid subscription begins that day, ends any remaining days of your trial, and renews automatically each month (Monthly) or each year (Annual) on the same date until you cancel. If you do not subscribe by the end of the trial, your access to the Service is paused and you will not be charged.

5. Cancellation

If you cancel during the 14-day free trial, your access to the Service continues until the end of the trial and you will not be charged.

If you cancel a Monthly subscription after you subscribe, it will not renew and you keep access through the end of the month you have paid for. If you cancel an Annual subscription after you subscribe, it will not renew and you keep access through the end of the current month of your subscription.

6. Refunds

Monthly fees are non-refundable. Once a monthly billing period has been charged, we do not refund that period, in whole or in part. If you cancel an Annual subscription after you subscribe, we refund one-twelfth of the annual fee you paid for each full month remaining in your subscription year, within 10 business days. Cancellation stops future billing.

This refund policy is described in more detail in our Refund and Cancellation Policy, which is incorporated into these Terms by reference.

7. AI Coaching Disclaimer

Edge includes AI-assisted coaching and conversational features. The information, suggestions, and responses generated by the AI are provided for informational and educational purposes only. They do not constitute professional, legal, financial, medical, psychological, or business advice, and should not be relied upon as such.

AI-generated content may be inaccurate, incomplete, or out of date. You are solely responsible for the decisions you make and the actions you take based on any information provided by the Service. You should independently verify any AI-generated information before acting on it, and you should consult appropriate qualified professionals for advice specific to your situation.

Conner Academy makes no representation or warranty that any AI-generated content is suitable for any particular purpose, and disclaims all liability for outcomes arising from your use of or reliance on such content.

8. Acceptable Use

You agree not to:

• Share your account credentials or allow others to access the Service under your account.
• Use the Service to violate any law or the rights of any third party.
• Attempt to access, scrape, copy, or interfere with the Service or its underlying systems.
• Use the Service to develop or train a competing product or service.
• Upload content that is unlawful, infringing, harmful, or that you do not have the right to upload.

9. Intellectual Property

Conner Academy owns all rights, title, and interest in the Service, including all software, content, design, branding, and underlying technology. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service during the term of your subscription, solely for your personal or internal professional use.

You retain ownership of the content you upload or create within the Service (“Your Content”). By uploading Your Content, you grant Conner Academy a limited license to host, process, and display it as necessary to provide the Service to you.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CONNER ACADEMY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO CONNER ACADEMY FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Termination by Us

We may suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms, if your payment method fails and is not promptly updated, or for any other reason at our discretion. Upon termination, your right to use the Service ends immediately.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Price Changes

We may change subscription pricing with at least 30 days’ advance notice by email. If you do not wish to accept a price change, you may cancel your subscription before the new price takes effect.

15. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Georgia, and you consent to the jurisdiction of those courts.

16. Contact

Questions about these Terms can be directed to Conner Academy at nanci.crawford@conneracademy.com or through the contact information provided on our website.